Terms & Conditions

Welcome to gq99, Bangladesh's dedicated cricket-specialist betting and casino platform. These Terms & Conditions govern your use of the gq99 website, mobile interface, and all associated services. By registering an account or placing a wager on gq99, you confirm that you have read, understood, and accepted every provision outlined in this document.

These terms apply to all visitors, registered users, and any other party who accesses or uses the gq99 platform. If you do not agree with any part of these terms, you must discontinue use of the site immediately. gq99 reserves the right to update these Terms & Conditions at any time; continued use of the platform following any amendment constitutes your acceptance of the revised terms.

Key Principles at gq99

1. Eligibility

To register and use the gq99 platform, you must meet the following eligibility requirements without exception. gq99 is committed to responsible operations and reserves the right to verify eligibility at any stage of the account lifecycle.

• You must be at least 21 years of age (21+ only). Players under 21 are strictly prohibited from using gq99.
• You must be a natural person with the legal capacity to enter into binding agreements under the laws applicable to your jurisdiction.
• You must provide accurate and truthful registration information at all times. Providing false details is grounds for immediate account suspension.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by local law.

2. Account Registration & Verification

Each user is permitted to hold one account only. Duplicate accounts are strictly prohibited and will result in the forfeiture of all balances and bonuses associated with those accounts. gq99 employs automated and manual processes to detect and close duplicate registrations.

gq99 operates a Know Your Customer (KYC) process. You may be required to submit identity documentation before withdrawing funds. Accepted documents include:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid passport (biographical data page plus any endorsement pages).
• Recent utility bill or bank statement dated within 90 days as proof of address.

3. Deposits & Withdrawals

gq99 supports a range of locally trusted payment methods to serve Bangladeshi players efficiently. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000 unless otherwise stated in a specific promotion.

Accepted payment methods available to gq99 players include but are not limited to:

• Mobile financial services: bKash, Nagad, Rocket, and Upay.
• Bank transfers via Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank.
• Card payments via Visa and Mastercard where supported by the issuing bank.
• Withdrawals are typically processed within 24–72 hours subject to successful KYC verification.

gq99 is not responsible for delays caused by third-party payment processors, banking systems, or network disruptions beyond our reasonable control. Withdrawal requests are subject to routine fraud screening. gq99 reserves the right to request supplementary KYC documentation before authorising any withdrawal.

4. Bonuses & Promotions

gq99 offers a variety of bonuses including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to the following general conditions:

• Each bonus is available to eligible players as defined in the specific promotion's terms. Bonuses cannot be combined unless explicitly permitted.
• A wagering requirement (rollover) must be met before any bonus-derived winnings can be withdrawn. The applicable rollover multiplier is stated in each individual promotion.
• Bonuses and winnings derived from bonus funds may be forfeited if the wagering requirement is not satisfied within the stated validity period.
• gq99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice if there is evidence of abuse or breach of these terms.

Bonus abuse, including but not limited to the use of multiple accounts, coordinated play, arbitrage wagering, or any other strategy designed to exploit promotional offers, will result in the cancellation of all bonuses and potential permanent account closure. Players are encouraged to review individual promotion pages for specific wagering requirements before opting in.

5. Responsible Gaming

gq99 is firmly committed to responsible gaming and the protection of vulnerable players. We provide a suite of player-protection tools including deposit limits, session time limits, self-exclusion options, and reality checks. All players are encouraged to use these tools proactively. You can access responsible gaming settings at any time through your account dashboard or by contacting our support team.

Gambling is intended to be an entertainment activity. If you believe your gambling behaviour is causing harm to yourself or others, please stop playing immediately and seek help. gq99 is a platform for adults aged 21 and above. We do not permit minors to register or play under any circumstances. For detailed information on self-exclusion and support resources, please visit our Responsible Gaming page.

6. Prohibited Activities

The following activities are strictly prohibited on the gq99 platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of balances, and may lead to further legal action where applicable:

• Registering multiple accounts or assisting others to circumvent the one-account policy.
• Using bots, scripts, automated software, or any artificial means to interact with the platform.
• Engaging in money laundering, fraud, or any attempt to use gq99 for illegal financial transactions.
• Colluding with other players, match-fixing, or any form of cheating designed to gain an unfair advantage.

7. Intellectual Property

All content on the gq99 platform — including but not limited to logos, trademarks, text, graphics, game interfaces, software, and multimedia elements — is the exclusive property of gq99 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform solely for personal, non-commercial entertainment purposes.

You may not reproduce, distribute, publish, reverse-engineer, or create derivative works from any part of the gq99 platform without express prior written permission. Unauthorised use of any intellectual property belonging to gq99 may result in civil or criminal liability.

8. Limitation of Liability

To the fullest extent permitted by applicable law, gq99 and its officers, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the platform. This includes, without limitation, loss of winnings, loss of data, service interruptions, or errors in the platform software.

gq99 makes no warranties — express or implied — regarding the uninterrupted availability of the platform, the accuracy of odds or game outcomes, or the fitness of the service for any particular purpose. You use gq99 at your own risk and with full acknowledgement of the inherent unpredictability of gambling outcomes.

9. Privacy & Data Protection

gq99 collects and processes personal data in accordance with our Privacy Policy. By accepting these Terms & Conditions, you also acknowledge and consent to the data processing practices described in the Privacy Policy. We are committed to safeguarding your personal information and will never sell your data to unaffiliated third parties. All data is stored with SSL encryption and access is restricted to authorised personnel only.

10. Amendments to These Terms

gq99 reserves the right to amend, revise, or replace these Terms & Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where possible, notify registered users by email or in-platform notification. It is your responsibility to review these terms periodically.

Your continued use of gq99 after any changes take effect constitutes your binding acceptance of the revised Terms & Conditions. If you do not agree to the revised terms, you must cease using the platform immediately and contact our support team to close your account.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with your use of gq99 that cannot be resolved through our internal complaints procedure will be subject to binding arbitration. gq99 endeavours to resolve all player complaints fairly and promptly. If you have a grievance, please contact our support team in the first instance before escalating the matter.

12. Contact Us

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, our support team is available around the clock. We strive to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

You can reach the gq99 support team by email at [email protected]. Please include your registered username and a brief description of your query to help us assist you as efficiently as possible.