Privacy Policy

Introduction to Our Privacy Policy

gq99 operates as Bangladesh's dedicated cricket betting and online casino platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. We take the privacy of our users seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your information when you use the gq99 website and its services.

By accessing or using the gq99 platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. This policy applies to all users, regardless of whether they access gq99 from a mobile device, browser, or any other technology.

Information We Collect

When you register for an account, make deposits or withdrawals, or interact with gq99 services, we collect several categories of personal information. These categories include but are not limited to:

• Identity information: full name, date of birth, national ID or passport number, as required for account verification (KYC).
• Contact information: email address, mobile phone number, and residential address.
• Financial information: payment method details such as bKash, Nagad, Rocket, or Upay mobile wallet identifiers used for deposits and withdrawals. We do not store full card numbers.
• Technical information: IP address, device type, browser type, operating system, session duration, and clickstream data collected automatically when you use the platform.
• Behavioural information: betting history, game preferences, bonus usage, and responsible gaming self-assessment responses where provided.

We collect this information directly from you when you complete registration forms, indirectly through your interactions with our platform, and in some cases from third-party identity verification providers who help us fulfil our compliance obligations.

How We Use Your Information

gq99 uses the personal information we collect for specific, legitimate purposes. We do not process your data beyond what is necessary to deliver, maintain, and improve our services. Our primary purposes include:

• Account management: creating and maintaining your gq99 account, verifying your identity, and processing your deposits and withdrawals via bKash, Nagad, Rocket, or other supported payment methods.
• Service delivery: providing access to cricket betting markets, live casino tables, slot games, crash games, and all other products available on the gq99 platform.
• Customer support: responding to your queries, resolving account issues, and communicating important service notifications.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, money laundering, or any activity that may violate our Terms & Conditions.
• Responsible gaming monitoring: using betting and account activity data to identify signs of problem gambling and, where appropriate, to trigger responsible gaming interventions in line with our Responsible Gaming policy.
• Marketing and promotions: sending you relevant offers, bonus updates, and promotional content about cricket events, BPL, IPL, T20 matches, and seasonal campaigns — but only where you have provided explicit consent to receive such communications.

Disclosure of Your Information

gq99 does not sell, rent, or trade your personal information to third parties. We may, however, share your data with carefully selected service partners and in limited circumstances required by law, including:

• Payment processors: to facilitate deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These processors are contractually required to protect your data.
• Identity verification providers: third-party KYC services used to verify your age and identity as part of our compliance process.
• Technology and analytics providers: platforms that help us maintain, secure, and improve our website performance and user experience. They process data only on our behalf and under our instructions.
• Regulatory and legal authorities: if required by applicable law, court order, or governmental authority, we may disclose your information as legally compelled. We will notify you of such requests wherever legally permitted.

In all cases of data sharing with third parties, gq99 applies contractual protections and data minimisation principles — we share only the minimum information necessary for the stated purpose.

Cookies and Tracking Technologies

gq99 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, maintain your session, and deliver a more personalised experience. Cookies are small text files placed on your device when you visit a website; they do not contain executable code and cannot access other files on your device.

We use three main types of cookies: essential cookies (required for the site to function), performance cookies (analytics that help us understand usage patterns), and preference cookies (which remember your language and settings). You can control and manage cookie preferences through your browser settings at any time. Please note that disabling essential cookies may impair the functionality of certain features on the gq99 platform.

How Long We Keep Your Data

gq99 retains your personal information for as long as your account remains active and for a period thereafter as required by applicable legal or regulatory obligations. For most user account data, this means a minimum retention period of five years following account closure, in line with standard anti-money laundering (AML) record-keeping requirements.

Transaction records, customer support interactions, and responsible gaming activity logs may be retained for different periods based on their specific legal basis. Once retention periods expire, data is securely deleted or irreversibly anonymised. You may request early deletion of non-mandatory data by contacting our support team; we will process such requests subject to our legal obligations.

How We Protect Your Data

gq99 employs a range of technical and organisational measures to safeguard your personal information against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that limit staff access to personal data on a strict need-to-know basis, regular security audits and vulnerability assessments of our platform, and multi-factor authentication requirements for administrative access.

While we apply industry-standard security practices, no online platform can guarantee absolute security. In the event of a data breach that affects your rights and freedoms, gq99 will take prompt action to contain the breach, assess its scope, and notify affected users and relevant authorities as required. We encourage you to use a strong, unique password for your gq99 account and to contact support immediately if you suspect any unauthorised access to your account.

Your Data Protection Rights

As a gq99 user, you have the following rights in relation to your personal information:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: you may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: in certain circumstances, you may request that we delete your personal data where it is no longer necessary for the purpose it was collected.
• Right to restrict processing: you may ask us to suspend processing of your data in certain scenarios, for example while accuracy is being verified.
• Right to object to marketing: you may opt out of receiving promotional communications from gq99 at any time by contacting our support team.

To exercise any of these rights, please contact our support team directly. We will respond to all legitimate requests within a reasonable timeframe. Please note that certain rights are subject to legal limitations — for example, we cannot erase data that we are legally required to retain for AML or regulatory compliance purposes.

Third-Party Services and Links

The gq99 platform integrates with third-party services including game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming, as well as payment processing partners. These third parties operate under their own privacy policies and terms of service. gq99 is not responsible for the privacy practices of these external providers, though we apply due diligence when selecting and contracting with them to ensure they maintain adequate data protection standards.

Our website may contain references to external resources for informational purposes. gq99 has no control over the content or privacy practices of any external site. We recommend reviewing the privacy policy of any third-party service you use in connection with the gq99 platform.

Age Restriction and Minor Protection

gq99 is strictly a 21+ platform. We do not knowingly collect personal information from individuals under the age of 21. All users are required to verify their age as part of the registration and KYC process. If we discover that personal data has been submitted by a person under 21 years of age, we will take immediate steps to delete that information and close the associated account.

Parents and guardians who believe that a minor may have registered on the gq99 platform should contact our support team immediately at [email protected]. We will investigate and act promptly upon receiving any such report.

Changes to This Privacy Policy

gq99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, legal requirements, or industry best practices. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the gq99 platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so that you remain informed about how we protect your personal information.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gq99 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related inquiries promptly and transparently.

Our support team is available every day and will respond to your privacy enquiry as quickly as possible. For players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — we understand local concerns and are here to help.